call us on 01905 675015

26th March 2020

Due to the circumstances surrounding Covid-19 and Government restrictions we have had to close the office.

It is expected to remain closed in line with government advice and will re-open when it is deemed safe.

It will only be Jennifer that is contactable during this time, and working from home. With limited access to booking information and we may have a delay in reaching contact with tour operator suppliers. We will be working in date order for bookings that were due to depart until the end of April 2020. If you are travelling outside of April 2020, until we have any further updates, can I ask only for urgent enquiries. We will be in contact if we have information regarding your upcoming holiday. We promise to reply to you as quickly as possible and apologise if this takes longer than normal.

Frequent updates will be posted on our Facebook, Twitter and website.

As a loyal and valued customer, We will do everything we can for you, and you remain our number one priority.

Thank you for your patience and understanding during this difficult time, Jennifer and the team all look forward to seeing you very soon.

20th March 2020

Firstly, we want to thank all of our kind and caring customers for their phone calls, messages and gifts. It has kept us positive and smiling through this difficult period. You are not just a holiday booking to us; you have become our friends and we care.

We want to share the latest updates with all of our loyal customers regarding Covid-19.

On 17 March the Foreign & Commonwealth (FCO) advised against all non-essential overseas travel for British nationals, initially for a 30-day period. Updates are still happening and these are being frequently monitored here by the team.

Our main priority during this period are our passengers overseas and passengers travelling imminently. We are receiving a lot of calls from worried customers travelling outside of the 30-day travel ban.

Rest assured if we get further updates, we will be in contact with you as soon as we can and please try not to worry.

Our closed-door policy still remains in place to protect all our customers and team; however, we are still here and working harder than ever. We can still be contacted by telephone or email.
Give us a wave if you are passing by.

As a Worcestershire born company, we are hopeful that our community will continue to travel, the team at arrangeMY escape are here to create and book some wonderful holidays for everyone. If we can offer any additional support in anyway, we will try our hardest.

We have put together some useful FAQ’s for customers that are unsure, we do hope this will help. They will be on our website shortly

Thank you again for your continued support during this time.

Team arrangeMY Escape


Frequently Asked Questions

  • What happens if my holiday plans are affected?

    Please don’t panic, all of our customers are being given a full update. We are giving everyone the options in line with your tour operator terms.

        1. We will provide you with all the options for you to make a decision
        2. If possible, postpone your holiday or travel plans and try not to cancel. You will still have a wonderful holiday to look forward too and it will really help us.
        3. If you are unable to postpone, your tour operator may offer a credit for you to use at a later date, this will allow you to choose when you want to re-book, without the pressure to decide.
        4. If a cash refund has been offered please be patient, the tour operators are dealing with an unprecedented amount.
  • What is the travel restriction dates?

    So far, the government has advised against travel for initially only 30 days from 17 March 2020. Everything after that point is scheduled to resume, unless we are notified of any updates.

  • Will I get my money back?

    This will all depend on the terms and conditions of the travel tour operator, we can request on your behalf but please beware this may not be guaranteed, however alternative options maybe offered.

    Many tour companies are offering even more than originally paid, in credit forms. If you are travelling after the 30-day travel ban, currently normal terms and conditions apply.

    Top Tip – Check the conditions of your travel insurance policy.

  • Should we be worried about travelling?

    Not at all. Once normality has resumed and you are able to travel, we say go for it. The health and safety of our customers will always be our, your tour operator and the government’s main concern. We only follow the advice of the FCO and ABTA.

    Top tip – keep up to date with destination advice from the FCO

  • Should I pay my holiday balance?

    As we are unsure when the situation will end, this is your decision. But we do know it won’t last forever. We encourage you not to cancel, as you will lose your deposit. If you are told you cannot travel due to restrictions, then options will be offered to you. Many travel companies are now offering flexible terms.

  • Could I book a holiday at this time?

    Absolutely yes!! Outside of the 30-day travel ban, we and tour operators are still taking bookings. It is a great time to find reduced prices and large discounts. The travel industry has suffered with losses and will be incentivising customers to book. Also support your local economy.

    Top tip – Think carefully where you book, we have seen some incredible horror stories.

More in-depth questions and answers can be found on the ABTA website.